When to Submit a Complaint
In many cases it is best to raise concerns you have with the actions or conduct of a nurse directly with the nurse or the nurse’s employer. Depending on the nature of the concern, you may find the matter can be resolved in a fair and timely manner without our involvement. If it is not appropriate to report to the employer or the nurse poses a threat to public safety, then the complaint should be submitted to us as soon as possible.
It is best to file the complaint as soon as possible after the incident. There is no time limit in which to file a complaint, however it is more difficult to investigate incidents that took place several years ago.
In some cases, it may be necessary for us to act quickly to restrict the nurse’s practice while the complaint is being investigated or, in serious situations, remove them from practice as soon as possible.
Once the complaint has been submitted the professional conduct process has been initiated and we will carry out an investigation to understand the nature of the issues. The nurse involved will be notified and asked to respond to the allegations.